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Call us on 01792 818 538 or fill out the form below and one of our team will get back to you as soon as possible
Thank You.
Our Privacy Policy sets out how and why we collect and use the data provided by our customers. We will explain who we will share your data with, why we share it and what we do to keep your information private, safe and secure. We are responsible for all the above steps under General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
the lcv group is a trading style of XLCR Vehicle Management Ltd. We are part of the Global Vehicle Group Ltd (Hereafter referred to as the lcv group.) is committed to protecting the privacy and security of all the data we collect.
This policy also explains how the lcv group. collects data via our website, Facebook and other social media platforms and thereafter on a one-to-one basis via the sales and customer support departments. This is in line with the processing of your initial enquiry and any order or agreement you have entered into with us.
By submitting an enquiry via our website or other media platforms you agree and accept the practices as detailed in this privacy notice.
We collect personal information from a range of sources including our website and other media platforms which allows us to fulfil your request for our products or services. Some of the information will be provided to us directly by you but some may also be publicly available from websites such as Companies House.
Personal data may be collected from the following sources:
To apply to the lender for a credit acceptance and process an order, we will require further information which allows us to complete these commitments. Types of further information may include but are not limited to:
The information collected will only be used once we have your consent and used for the specific purpose, or where we have other lawful reason for using it. The lawful basis for processing is for both parties to pursue their legitimate interests. If your information is used for any other reason than originally advised, further consent will be sought. The information collected will be the minimum amount required to conclude our services and information will only be collected if necessary. the lcv group. will not keep your data for any longer than is required.
We use your information to:
If you are not happy to provide the information listed above, we may not be able to process your request or assist in the brokering of an agreement with our panel of lenders.
Information provided to the lcv group. will not be shared, transferred or stored outside of the European Economic Area (EEA). Information shared with third party providers may store your information outside of the UK and they will have the correct permissions and a GDPR privacy policy to allow this. Your information is not provided to these companies for marketing purposes.
the lcv group. is a credit broker not a lender. Therefore, your information will be shared with other parties including the lender (Finance Company), vehicle supplier and any third parties, such as delivery companies.
Your personal information may be shared with our partners and suppliers. Your information is only shared with them to assist in providing their services to both you the customer and the lcv group. These parties include:
Your information may also be shared with government agencies or other companies assisting in fraud prevention or investigation. We may do so when:
Your information is not provided to these companies for marketing purposes.
When you apply for finance, we will obtain your consent to provide your personal information to the lender/finance company. We will inform you who the lender/finance company is and the lender/finance company in turn will use a Credit Reference Agency (CRA) to gather further information about you.
The CRA’s will provide the lender with information on your personal/shared credit, financial history, current financial standing, and fraud prevention information.
The lender/finance company will use this information to assess if credit can be offered. Lenders are obliged to lend responsibly, and it is their decision as to whether the product/service is affordable. CRA’s also assist the verification of the data provided and assist with the prevention of financial crime.
When the CRA has conducted a search, they will leave a footprint on your credit file and this may be viewed by other lenders/finance providers. If you are making a joint application, please ensure that you have the other persons permission prior to making the application as this information will be stored on both parties’ credit files.
We record all telephone calls, emails, text and electronic documents. Calls are recorded for training and monitoring purposes. We also use these calls to audit our sales staff to ensure we are maintaining and delivering the correct information regarding our products and services. We may also refer to calls when dealing with a customer complaint to help settle any dispute. All calls are stored securely and never shared with any third party unless we are legally obliged to do so.
The future use of your information is only used with your consent; this contact may be for contractual or marketing purposes. You can update your preferences and how your information is used by contacting us via email at preferences@thelcvgroup.co.uk or call us on 01792 818538.
We will not retain your information for any longer than is necessary. We will store your information while you remain a customer of the lcv group. When you stop being a customer of the lcv group., we may retain your information for up to seven years. We may do this when responding to a complaint to show that we followed the correct process and met our regulatory obligations or for any legal claims.
We aim to keep the information held as accurate and up to date as possible. If you would like to update, request, or delete any information held by the lcv group., email us at datacontrol@thelcvgroup.co.uk or call us on 01792 818538.
Written requests can be sent to Joanne Humphreys,the lcv group, Riverside House, Normandy Road, Morfa Industrial Estate, Swansea SA1 2JA.
To request a copy of the lcv group. Data Protection Policy please make your request in writing to the address above.
In relation to the information, we hold on you, you have a number of rights which have been summarised below:
Right of access - You have the right to access the personal information we hold on you and to obtain information about how we process it. This is formally known as a Data Subject Access Request (SAR). If we agree that we have an obligation to comply with your request, we will do so within one calendar month from date of the request and this information will be provided free of charge. If your request is complex, our response time may be a maximum of three calendar months from date of receipt. We may charge a reasonable fee for these complex requests.
Right to Rectification – You can request the correction of inaccurate or incomplete personal information we hold about you.
Right to Erasure – in some cases, the right to request deletion or removal of your information where there is no good reason for us to continue processing it, for example where processing is no longer necessary for the purpose for which your information was collected. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below). Please note that we may continue to retain your information if we are entitled to or required to retain it.
Right to Restriction of Processing – you can ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Right to Object – You may object to us processing your personal information if we are not entitled to use it anymore. Please note, there may be situations where you object to our processing of your information, but we are entitled to continue processing your information and/or refuse your request. You have the right to object where we are processing your personal information for direct marketing purposes. If we agree that your objection is justified in accordance with your rights under Data Protection laws, we will permanently stop using your data for those purposes or provide you with reasonable justification as to why we are required to continue using your information.
Right to Withdraw your Consent – where we are processing your personal data based on your consent then you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Automated Decision Making and Profiling – you have the right not to be subject to a decision which is based solely on automated processing (including any profiling), which would have a significant legal effect. As previously mentioned, the lcv group. is a credit broker not a lender. Automated Decision making is applicable to the lender/finance company and their privacy policy.
Right to Data Portability – in some circumstances, you have the right to receive certain information you have provided to us in an electronic format and/or request that we transmit it to a third party in a format that can easily be re-used.
If you have any concerns about how your personal information is managed, you can contact us direct by writing to;
Joanne Humphreys, the lcv group, Riverside House, Normandy Road, Morfa Industrial Estate, Swansea SA1 2JA, or via email to datacontrol@thelcvgroup.co.uk or call us on 01792 818 538
If you remain dissatisfied having spoken to us you can raise your concerns with The Information Commissioner’s Office (ICO), in writing to:
Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or via email: casework@ico.org.uk or via phone: 0303 123 1113
When you access our website, information regarding your visit is stored and processed using cookies and tracking technology. This technology, with your permission, is useful for gathering information such as the number of visitors to our website, how visitors used our site and the time spent on the website. This information allows us to manage customer experiences and make improvements within our website based on the information gathered. Cookie and Tracking technology does not gather personal information from our website visitors, but they can be used to retain user preferences, likes and dislikes. You may also choose to decline the use of cookies. This information is retained only for as long as is necessary and is only used for the purpose mentioned above.
the lcv group. use Google Analytics which is a web analysis service provided by Goggle Inc. Google Analytics use “cookies”, or text files stored on your computer features on our website based on display advertising. You can opt out of Google Analytics for display advertising and customise Google Display Network ads by using the ‘Ad’s settings’ or by installing a browser ad-on.
the lcv group. uses remarketing with Google Analytics to advertise online and Google may show our ads on sites across the internet. the lcv group., Google and third-party vendors may use first party and third-party cookies as well as Googles Internet based adverting or third-party audience data such as age, gender and interests. This informs optimises and serves ads based on your past visits to our website, as well as reporting how your ad impressions, ad services and interactions with these ads and services relates to your use of our website.
We use social plugins (buttons) of our social media pages such as Facebook, X (formerly Twitter), Instagram and Pinterest. When you click on a button, the social media network will retrieve information independently of the lcv group. Where you have logged into a social platform, they can track your visits to our website to your social media account.
If you do not want this data to be collected and combined, you will need to log out of the social platform prior to clicking the corresponding button.
These websites use cookies, web beacons and similar technologies to collect and receive information from websites, browsers etc and use that information to provide measurement services and targeted advertising. You can also opt out of these options by adjusting your privacy settings.
Our website may host links to approved partners, lender/finance companies or associates of the lcv group. Although we host these links, the lcv group. and the privacy policy of the lcv group. does not have any governance or control over these websites. Therefore, the lcv group. does not accept any responsibility for any information you may share whilst visiting these sites and recommends you take the time to read the appropriate privacy statements for these websites.
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